One of the primary goals of your HR rep is to create a positive company culture – an environment where employees feel appreciated, engaged, and have some degree of camaraderie with their coworkers. However, we also know from experience that just one bad apple can spoil it for the bunch. By nature, some folks do […]

You might be wondering why we would wait this long into a pandemic when the world is just now starting to open up to start thinking about ways that you can communicate effectively with your remote workforce. However, we all know that the return to work is going to be filled with fits and starts, […]

Ever wondered why you’re never promoted after countless annual or quarterly evaluations have passed? Maybe it’s time to step back and analyze yourself. Think back to your actions and attitude inside the workplace. Here are some of the reasons why you’re not being promoted:  1. Poor Mindset A promotion not only involves you and your […]

We spend a lot of time talking about how to hire talent, but today we’d like to focus on how you turn your top draft pick into a true star worker. The best part? We’re going to show you how you can leverage various technology programs and systems to track progress, highlight strengths and weaknesses, […]

The competition is cut-throat and it seems everyone’s vying for the one person with that true star quality. Sound like an episode of The Voice? Well, step aside Blake Shelton and Kelly Clarkson, because these days there is no competition hotter than when your HR folks are looking to fill some job openings!  A report from the […]

An emotionally intelligent person has an excellent grasp of their emotions. You’ve probably encountered one with high emotional intelligence. It can even be you. But first, let’s define this specific type of intelligence:  What Is It? Emotional intelligence is often explained as the ability to “recognize, interpret and process emotions,” whether in yourself or others. […]

Have you ever heard of workforce optimization? If you’re wondering what’s that and how it will benefit your work environment, then this article is written for you. Let’s break down workforce optimization into the following:  What Is It? Workforce optimization is an effective business strategy that integrates contact center considerations and technologies to improve customer […]

An uptick in Covid-19, fueled in part by an outbreak of the Delta variant, has caused many companies to hit pause on their plans to bring employees back into the office. Others, meanwhile, have settled into a world where workers are in the office a few days a week, for a few meetings at a […]

In a recent survey, 91 percent of HR executives suggested that this past year was the hardest in their professional career, with a whopping 87 percent reporting that mental health is the most pressing “impact of the past year on the workforce.” At this point, it seems obvious what is driving this “mental health tsunami.” The […]

A good leader should possess a lot of qualifying skills to be worthy of the title. Want to be a leader? It’s time to develop more skills if you’re going to get the role. Amongst all the most essential leadership skills, it’s overwhelming not knowing what to prioritize. To help you, here’s where you DON’T start: […]